327 lines
12 KiB
Python
327 lines
12 KiB
Python
from django import forms
|
|
from django.conf.urls import patterns
|
|
from django.contrib import admin
|
|
from django.core.urlresolvers import reverse
|
|
from django.db import models
|
|
from django.http import HttpResponse
|
|
from django.shortcuts import get_object_or_404
|
|
from django.utils.html import strip_tags
|
|
from django.utils.translation import ugettext_lazy as _
|
|
from markdown import markdown
|
|
|
|
from orchestra.admin import ChangeListDefaultFilter, ExtendedModelAdmin#, ChangeViewActions
|
|
from orchestra.admin.utils import admin_link, admin_colored, wrap_admin_view, admin_date
|
|
from orchestra.apps.contacts.models import Contact
|
|
|
|
from .actions import (reject_tickets, resolve_tickets, take_tickets, close_tickets,
|
|
mark_as_unread, mark_as_read, set_default_queue)
|
|
from .filters import MyTicketsListFilter, TicketStateListFilter
|
|
from .forms import MessageInlineForm, TicketForm
|
|
from .helpers import get_ticket_changes, markdown_formated_changes, filter_actions
|
|
from .models import Ticket, Queue, Message
|
|
|
|
|
|
PRIORITY_COLORS = {
|
|
Ticket.HIGH: 'red',
|
|
Ticket.MEDIUM: 'darkorange',
|
|
Ticket.LOW: 'green',
|
|
}
|
|
|
|
|
|
STATE_COLORS = {
|
|
Ticket.NEW: 'grey',
|
|
Ticket.IN_PROGRESS: 'darkorange',
|
|
Ticket.FEEDBACK: 'purple',
|
|
Ticket.RESOLVED: 'green',
|
|
Ticket.REJECTED: 'firebrick',
|
|
Ticket.CLOSED: 'grey',
|
|
}
|
|
|
|
|
|
class MessageReadOnlyInline(admin.TabularInline):
|
|
model = Message
|
|
extra = 0
|
|
can_delete = False
|
|
fields = ['content_html']
|
|
readonly_fields = ['content_html']
|
|
|
|
class Media:
|
|
css = {
|
|
'all': ('orchestra/css/hide-inline-id.css',)
|
|
}
|
|
|
|
def content_html(self, msg):
|
|
context = {
|
|
'number': msg.number,
|
|
'time': admin_date('created_at')(msg),
|
|
'author': admin_link('author')(msg) if msg.author else msg.author_name,
|
|
}
|
|
summary = _("#%(number)i Updated by %(author)s about %(time)s") % context
|
|
header = '<strong style="color:#666;">%s</strong><hr />' % summary
|
|
content = markdown(msg.content)
|
|
content = content.replace('>\n', '>')
|
|
content = '<div style="padding-left:20px;">%s</div>' % content
|
|
return header + content
|
|
content_html.short_description = _("Content")
|
|
content_html.allow_tags = True
|
|
|
|
|
|
def has_add_permission(self, request):
|
|
return False
|
|
|
|
def has_delete_permission(self, request, obj=None):
|
|
return False
|
|
|
|
|
|
class MessageInline(admin.TabularInline):
|
|
model = Message
|
|
extra = 1
|
|
max_num = 1
|
|
form = MessageInlineForm
|
|
can_delete = False
|
|
fields = ['content']
|
|
|
|
def get_formset(self, request, obj=None, **kwargs):
|
|
""" hook request.user on the inline form """
|
|
self.form.user = request.user
|
|
return super(MessageInline, self).get_formset(request, obj, **kwargs)
|
|
|
|
def get_queryset(self, request):
|
|
""" Don't show any message """
|
|
qs = super(MessageInline, self).get_queryset(request)
|
|
return qs.none()
|
|
|
|
|
|
class TicketInline(admin.TabularInline):
|
|
fields = [
|
|
'ticket_id', 'subject', 'creator_link', 'owner_link', 'colored_state',
|
|
'colored_priority', 'created', 'updated'
|
|
]
|
|
readonly_fields = [
|
|
'ticket_id', 'subject', 'creator_link', 'owner_link', 'colored_state',
|
|
'colored_priority', 'created', 'updated'
|
|
]
|
|
model = Ticket
|
|
extra = 0
|
|
max_num = 0
|
|
|
|
creator_link = admin_link('creator')
|
|
owner_link = admin_link('owner')
|
|
created = admin_link('created_at')
|
|
updated = admin_link('updated_at')
|
|
colored_state = admin_colored('state', colors=STATE_COLORS, bold=False)
|
|
colored_priority = admin_colored('priority', colors=PRIORITY_COLORS, bold=False)
|
|
|
|
def ticket_id(self, instance):
|
|
return '<b>%s</b>' % admin_link()(instance)
|
|
ticket_id.short_description = '#'
|
|
ticket_id.allow_tags = True
|
|
|
|
|
|
class TicketAdmin(ChangeListDefaultFilter, ExtendedModelAdmin):
|
|
list_display = [
|
|
'unbold_id', 'bold_subject', 'display_creator', 'display_owner',
|
|
'display_queue', 'display_priority', 'display_state', 'updated'
|
|
]
|
|
list_display_links = ('unbold_id', 'bold_subject')
|
|
list_filter = [
|
|
MyTicketsListFilter, 'queue__name', 'priority', TicketStateListFilter,
|
|
]
|
|
default_changelist_filters = (
|
|
('my_tickets', lambda r: 'True' if not r.user.is_superuser else 'False'),
|
|
('state', 'OPEN')
|
|
)
|
|
date_hierarchy = 'created_at'
|
|
search_fields = [
|
|
'id', 'subject', 'creator__username', 'creator__email', 'queue__name',
|
|
'owner__username'
|
|
]
|
|
actions = [
|
|
mark_as_unread, mark_as_read, 'delete_selected', reject_tickets,
|
|
resolve_tickets, close_tickets, take_tickets
|
|
]
|
|
sudo_actions = ['delete_selected']
|
|
change_view_actions = [
|
|
resolve_tickets, close_tickets, reject_tickets, take_tickets
|
|
]
|
|
# change_form_template = "admin/orchestra/change_form.html"
|
|
form = TicketForm
|
|
add_inlines = []
|
|
inlines = [ MessageReadOnlyInline, MessageInline ]
|
|
readonly_fields = (
|
|
'display_summary', 'display_queue', 'display_owner', 'display_state',
|
|
'display_priority'
|
|
)
|
|
readonly_fieldsets = (
|
|
(None, {
|
|
'fields': ('display_summary',
|
|
('display_queue', 'display_owner'),
|
|
('display_state', 'display_priority'),
|
|
'display_description')
|
|
}),
|
|
)
|
|
fieldsets = readonly_fieldsets + (
|
|
('Update', {
|
|
'classes': ('collapse',),
|
|
'fields': ('subject',
|
|
('queue', 'owner',),
|
|
('state', 'priority'),
|
|
'description')
|
|
}),
|
|
)
|
|
add_fieldsets = (
|
|
(None, {
|
|
'fields': ('subject',
|
|
('queue', 'owner',),
|
|
('state', 'priority'),
|
|
'description')
|
|
}),
|
|
)
|
|
list_select_related = ('queue', 'owner', 'creator')
|
|
|
|
class Media:
|
|
css = {
|
|
'all': ('issues/css/ticket-admin.css',)
|
|
}
|
|
js = (
|
|
'issues/js/ticket-admin.js',
|
|
)
|
|
|
|
display_creator = admin_link('creator')
|
|
display_queue = admin_link('queue')
|
|
display_owner = admin_link('owner')
|
|
updated = admin_date('updated')
|
|
display_state = admin_colored('state', colors=STATE_COLORS, bold=False)
|
|
display_priority = admin_colored('priority', colors=PRIORITY_COLORS, bold=False)
|
|
|
|
def display_summary(self, ticket):
|
|
context = {
|
|
'creator': admin_link('creator')(self, ticket) if ticket.creator else ticket.creator_name,
|
|
'created': admin_date('created_at')(ticket),
|
|
'updated': '',
|
|
}
|
|
msg = ticket.messages.last()
|
|
if msg:
|
|
context.update({
|
|
'updated': admin_date('created_at')(msg),
|
|
'updater': admin_link('author')(self, msg) if msg.author else msg.author_name,
|
|
})
|
|
context['updated'] = '. Updated by %(updater)s about %(updated)s' % context
|
|
return '<h4>Added by %(creator)s about %(created)s%(updated)s</h4>' % context
|
|
display_summary.short_description = 'Summary'
|
|
display_summary.allow_tags = True
|
|
|
|
def unbold_id(self, ticket):
|
|
""" Unbold id if ticket is read """
|
|
if ticket.is_read_by(self.user):
|
|
return '<span style="font-weight:normal;font-size:11px;">%s</span>' % ticket.pk
|
|
return ticket.pk
|
|
unbold_id.allow_tags = True
|
|
unbold_id.short_description = "#"
|
|
unbold_id.admin_order_field = 'id'
|
|
|
|
def bold_subject(self, ticket):
|
|
""" Bold subject when tickets are unread for request.user """
|
|
if ticket.is_read_by(self.user):
|
|
return ticket.subject
|
|
return "<strong class='unread'>%s</strong>" % ticket.subject
|
|
bold_subject.allow_tags = True
|
|
bold_subject.short_description = _("Subject")
|
|
bold_subject.admin_order_field = 'subject'
|
|
|
|
def formfield_for_dbfield(self, db_field, **kwargs):
|
|
""" Make value input widget bigger """
|
|
if db_field.name == 'subject':
|
|
kwargs['widget'] = forms.TextInput(attrs={'size':'120'})
|
|
return super(TicketAdmin, self).formfield_for_dbfield(db_field, **kwargs)
|
|
|
|
def save_model(self, request, obj, *args, **kwargs):
|
|
""" Define creator for new tickets """
|
|
if not obj.pk:
|
|
obj.creator = request.user
|
|
super(TicketAdmin, self).save_model(request, obj, *args, **kwargs)
|
|
obj.mark_as_read_by(request.user)
|
|
|
|
def get_urls(self):
|
|
""" add markdown preview url """
|
|
urls = super(TicketAdmin, self).get_urls()
|
|
my_urls = patterns('',
|
|
(r'^preview/$', wrap_admin_view(self, self.message_preview_view))
|
|
)
|
|
return my_urls + urls
|
|
|
|
def add_view(self, request, form_url='', extra_context=None):
|
|
""" Do not sow message inlines """
|
|
return super(TicketAdmin, self).add_view(request, form_url, extra_context)
|
|
|
|
def change_view(self, request, object_id, form_url='', extra_context=None):
|
|
""" Change view actions based on ticket state """
|
|
ticket = get_object_or_404(Ticket, pk=object_id)
|
|
# Change view actions based on ticket state
|
|
self.change_view_actions = filter_actions(self, ticket, request)
|
|
if request.method == 'POST':
|
|
# Hack: Include the ticket changes on the request.POST
|
|
# other approaches get really messy
|
|
changes = get_ticket_changes(self, request, ticket)
|
|
if changes:
|
|
content = markdown_formated_changes(changes)
|
|
content += request.POST['messages-2-0-content']
|
|
request.POST['messages-2-0-content'] = content
|
|
ticket.mark_as_read_by(request.user)
|
|
context = {'title': "Issue #%i - %s" % (ticket.id, ticket.subject)}
|
|
context.update(extra_context or {})
|
|
return super(TicketAdmin, self).change_view(
|
|
request, object_id, form_url, extra_context=context)
|
|
|
|
def changelist_view(self, request, extra_context=None):
|
|
# Hook user for bold_subject
|
|
self.user = request.user
|
|
return super(TicketAdmin,self).changelist_view(request, extra_context=extra_context)
|
|
|
|
def message_preview_view(self, request):
|
|
""" markdown preview render via ajax """
|
|
data = request.POST.get("data")
|
|
data_formated = markdown(strip_tags(data))
|
|
return HttpResponse(data_formated)
|
|
|
|
|
|
class QueueAdmin(admin.ModelAdmin):
|
|
list_display = ['name', 'default', 'num_tickets']
|
|
actions = [set_default_queue]
|
|
inlines = [TicketInline]
|
|
ordering = ['name']
|
|
|
|
class Media:
|
|
css = {
|
|
'all': ('orchestra/css/hide-inline-id.css',)
|
|
}
|
|
|
|
def num_tickets(self, queue):
|
|
num = queue.tickets__count
|
|
url = reverse('admin:issues_ticket_changelist')
|
|
url += '?my_tickets=False&queue=%i' % queue.pk
|
|
return '<a href="%s">%d</a>' % (url, num)
|
|
num_tickets.short_description = _("Tickets")
|
|
num_tickets.admin_order_field = 'tickets__count'
|
|
num_tickets.allow_tags = True
|
|
|
|
def get_list_display(self, request):
|
|
""" show notifications """
|
|
list_display = list(self.list_display)
|
|
for value, verbose in Contact.EMAIL_USAGES:
|
|
def display_notify(queue, notify=value):
|
|
return notify in queue.notify
|
|
display_notify.short_description = verbose
|
|
display_notify.boolean = True
|
|
list_display.append(display_notify)
|
|
return list_display
|
|
|
|
def get_queryset(self, request):
|
|
qs = super(QueueAdmin, self).get_queryset(request)
|
|
qs = qs.annotate(models.Count('tickets'))
|
|
return qs
|
|
|
|
|
|
admin.site.register(Ticket, TicketAdmin)
|
|
admin.site.register(Queue, QueueAdmin)
|