324 lines
11 KiB
Python
324 lines
11 KiB
Python
from django import forms
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from django.urls import re_path as url
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from django.contrib import admin
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from django.urls import reverse
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from django.db import models
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from django.http import HttpResponse
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from django.shortcuts import get_object_or_404
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from django.utils.html import format_html, strip_tags
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from django.utils.safestring import mark_safe
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from django.utils.translation import gettext_lazy as _
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from markdown import markdown
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from orchestra.admin import ExtendedModelAdmin
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from orchestra.admin.utils import admin_link, admin_colored, wrap_admin_view, admin_date
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from orchestra.contrib.contacts.models import Contact
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from .actions import (reject_tickets, resolve_tickets, take_tickets, close_tickets,
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mark_as_unread, mark_as_read, set_default_queue)
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from .filters import MyTicketsListFilter, TicketStateListFilter
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from .forms import MessageInlineForm, TicketForm
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from .helpers import get_ticket_changes, markdown_formated_changes, filter_actions
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from .models import Ticket, Queue, Message
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PRIORITY_COLORS = {
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Ticket.HIGH: 'red',
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Ticket.MEDIUM: 'darkorange',
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Ticket.LOW: 'green',
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}
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STATE_COLORS = {
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Ticket.NEW: 'grey',
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Ticket.IN_PROGRESS: 'darkorange',
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Ticket.FEEDBACK: 'purple',
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Ticket.RESOLVED: 'green',
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Ticket.REJECTED: 'firebrick',
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Ticket.CLOSED: 'grey',
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}
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class MessageReadOnlyInline(admin.TabularInline):
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model = Message
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extra = 0
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can_delete = False
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fields = ('content_html',)
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readonly_fields = ('content_html',)
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class Media:
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css = {
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'all': ('orchestra/css/hide-inline-id.css',)
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}
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@mark_safe
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def content_html(self, msg):
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context = {
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'number': msg.number,
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'time': admin_date('created_at')(msg),
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'author': admin_link('author')(msg) if msg.author else msg.author_name,
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}
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summary = _("#%(number)i Updated by %(author)s about %(time)s") % context
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header = '<strong style="color:#666;">%s</strong><hr />' % summary
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content = markdown(msg.content)
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content = content.replace('>\n', '>')
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content = '<div style="padding-left:20px;">%s</div>' % content
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return header + content
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content_html.short_description = _("Content")
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def has_add_permission(self, request, obj):
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return False
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def has_delete_permission(self, request, obj=None):
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return False
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class MessageInline(admin.TabularInline):
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model = Message
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extra = 1
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max_num = 1
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form = MessageInlineForm
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can_delete = False
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fields = ('content',)
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def get_formset(self, request, obj=None, **kwargs):
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""" hook request.user on the inline form """
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self.form.user = request.user
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return super(MessageInline, self).get_formset(request, obj, **kwargs)
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def get_queryset(self, request):
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""" Don't show any message """
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qs = super(MessageInline, self).get_queryset(request)
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return qs.none()
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class TicketInline(admin.TabularInline):
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fields = (
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'ticket_id', 'subject', 'creator_link', 'owner_link', 'colored_state',
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'colored_priority', 'created', 'updated'
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)
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readonly_fields = (
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'ticket_id', 'subject', 'creator_link', 'owner_link', 'colored_state',
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'colored_priority', 'created', 'updated'
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)
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model = Ticket
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extra = 0
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max_num = 0
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creator_link = admin_link('creator')
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owner_link = admin_link('owner')
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created = admin_link('created_at')
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updated = admin_link('updated_at')
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colored_state = admin_colored('state', colors=STATE_COLORS, bold=False)
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colored_priority = admin_colored('priority', colors=PRIORITY_COLORS, bold=False)
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@mark_safe
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def ticket_id(self, instance):
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return '<b>%s</b>' % admin_link()(instance)
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ticket_id.short_description = '#'
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class TicketAdmin(ExtendedModelAdmin):
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list_display = (
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'unbold_id', 'bold_subject', 'display_creator', 'display_owner',
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'display_queue', 'display_priority', 'display_state', 'updated'
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)
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list_display_links = ('unbold_id', 'bold_subject')
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list_filter = (
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MyTicketsListFilter, 'queue', 'priority', TicketStateListFilter,
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)
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default_changelist_filters = (
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('state', 'OPEN'),
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)
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date_hierarchy = 'created_at'
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search_fields = (
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'id', 'subject', 'creator__username', 'creator__email', 'queue__name',
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'owner__username'
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)
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actions = (
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mark_as_unread, mark_as_read, reject_tickets,
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resolve_tickets, close_tickets, take_tickets
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)
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sudo_actions = ('delete_selected',)
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change_view_actions = (
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resolve_tickets, close_tickets, reject_tickets, take_tickets
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)
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# change_form_template = "admin/orchestra/change_form.html"
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form = TicketForm
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add_inlines = ()
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inlines = (MessageReadOnlyInline, MessageInline)
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readonly_fields = (
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'display_summary', 'display_queue', 'display_owner', 'display_state',
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'display_priority'
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)
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readonly_fieldsets = (
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(None, {
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'fields': ('display_summary',
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('display_queue', 'display_owner'),
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('display_state', 'display_priority'),
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'display_description')
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}),
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)
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fieldsets = readonly_fieldsets + (
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('Update', {
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'classes': ('collapse',),
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'fields': ('subject',
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('queue', 'owner',),
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('state', 'priority'),
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'description')
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}),
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)
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add_fieldsets = (
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(None, {
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'fields': ('subject',
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('queue', 'owner',),
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('state', 'priority'),
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'description')
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}),
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)
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list_select_related = ('queue', 'owner', 'creator')
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class Media:
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css = {
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'all': ('issues/css/ticket-admin.css',)
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}
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js = (
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'issues/js/ticket-admin.js',
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)
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display_creator = admin_link('creator')
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display_queue = admin_link('queue')
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display_owner = admin_link('owner')
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updated = admin_date('updated_at')
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display_state = admin_colored('state', colors=STATE_COLORS, bold=False)
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display_priority = admin_colored('priority', colors=PRIORITY_COLORS, bold=False)
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@mark_safe
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def display_summary(self, ticket):
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context = {
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'creator': admin_link('creator')(self, ticket) if ticket.creator else ticket.creator_name,
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'created': admin_date('created_at')(ticket),
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'updated': '',
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}
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msg = ticket.messages.last()
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if msg:
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context.update({
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'updated': admin_date('created_at')(msg),
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'updater': admin_link('author')(self, msg) if msg.author else msg.author_name,
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})
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context['updated'] = '. Updated by %(updater)s about %(updated)s' % context
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return '<h4>Added by %(creator)s about %(created)s%(updated)s</h4>' % context
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display_summary.short_description = 'Summary'
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def unbold_id(self, ticket):
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""" Unbold id if ticket is read """
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if ticket.is_read_by(self.user):
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return format_html('<span style="font-weight:normal;font-size:11px;">{}</span>', ticket.pk)
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return ticket.pk
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unbold_id.short_description = "#"
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unbold_id.admin_order_field = 'id'
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def bold_subject(self, ticket):
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""" Bold subject when tickets are unread for request.user """
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if ticket.is_read_by(self.user):
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return ticket.subject
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return format_html("<strong class='unread'>{}</strong>", ticket.subject)
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bold_subject.short_description = _("Subject")
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bold_subject.admin_order_field = 'subject'
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def formfield_for_dbfield(self, db_field, **kwargs):
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""" Make value input widget bigger """
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if db_field.name == 'subject':
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kwargs['widget'] = forms.TextInput(attrs={'size':'120'})
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return super(TicketAdmin, self).formfield_for_dbfield(db_field, **kwargs)
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def save_model(self, request, obj, *args, **kwargs):
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""" Define creator for new tickets """
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if not obj.pk:
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obj.creator = request.user
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super(TicketAdmin, self).save_model(request, obj, *args, **kwargs)
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obj.mark_as_read_by(request.user)
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def get_urls(self):
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""" add markdown preview url """
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return [
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url(r'^preview/$',
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wrap_admin_view(self, self.message_preview_view))
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] + super(TicketAdmin, self).get_urls()
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def add_view(self, request, form_url='', extra_context=None):
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""" Do not sow message inlines """
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return super(TicketAdmin, self).add_view(request, form_url, extra_context)
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def change_view(self, request, object_id, form_url='', extra_context=None):
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""" Change view actions based on ticket state """
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ticket = get_object_or_404(Ticket, pk=object_id)
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# Change view actions based on ticket state
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self.change_view_actions = filter_actions(self, ticket, request)
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if request.method == 'POST':
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# Hack: Include the ticket changes on the request.POST
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# other approaches get really messy
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changes = get_ticket_changes(self, request, ticket)
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if changes:
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content = markdown_formated_changes(changes)
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content += request.POST['messages-2-0-content']
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request.POST['messages-2-0-content'] = content
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ticket.mark_as_read_by(request.user)
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context = {'title': "Issue #%i - %s" % (ticket.id, ticket.subject)}
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context.update(extra_context or {})
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return super(TicketAdmin, self).change_view(request, object_id, form_url=form_url,
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extra_context=context)
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def changelist_view(self, request, extra_context=None):
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# Hook user for bold_subject
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self.user = request.user
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return super(TicketAdmin,self).changelist_view(request, extra_context=extra_context)
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def message_preview_view(self, request):
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""" markdown preview render via ajax """
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data = request.POST.get("data")
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data_formated = markdown(strip_tags(data))
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return HttpResponse(data_formated)
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class QueueAdmin(admin.ModelAdmin):
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list_display = ('name', 'default', 'num_tickets')
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actions = (set_default_queue,)
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inlines = (TicketInline,)
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ordering = ('name',)
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class Media:
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css = {
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'all': ('orchestra/css/hide-inline-id.css',)
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}
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def num_tickets(self, queue):
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num = queue.tickets__count
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url = reverse('admin:issues_ticket_changelist')
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url += '?queue=%i' % queue.pk
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return format_html('<a href="{}">{}</a>', url, num)
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num_tickets.short_description = _("Tickets")
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num_tickets.admin_order_field = 'tickets__count'
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def get_list_display(self, request):
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""" show notifications """
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list_display = list(self.list_display)
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for value, verbose in Contact.EMAIL_USAGES:
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def display_notify(queue, notify=value):
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return notify in queue.notify
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display_notify.short_description = verbose
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display_notify.boolean = True
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list_display.append(display_notify)
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return list_display
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def get_queryset(self, request):
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qs = super(QueueAdmin, self).get_queryset(request)
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qs = qs.annotate(models.Count('tickets'))
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return qs
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admin.site.register(Ticket, TicketAdmin)
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admin.site.register(Queue, QueueAdmin)
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